FAQ

This page compiles frequently asked questions we receive regarding the production of ID cases. In addition to product-related questions, we also explain topics such as logo or text embossing methods and design inquiries.
If your question is not answered here, please feel free to contact us directly.

Frequently Asked Questions About Our Products

About the Product

 Where are GRANESS ID card holders manufactured?

 All processes are carried out in Japan. The leather used is sourced from tanneries in Japan and Europe.

 Are all materials made of genuine leather?

 Yes, we use only genuine leather. We upcycle hides that would otherwise be discarded, transforming them into high-quality materials through traditional techniques developed over many years. All materials are lead-free and phthalate-free, and are safe to use from both SDGs and sustainability perspectives.

About Custom-Made ID Card Case Molds

Can you create ID card cases in any shape?

Yes, as long as there are no structural issues, we can create them in your desired shape. If the design is structurally difficult to produce, we will suggest an alternative design. However, we do not replicate products from other companies or branded goods.

What is the minimum order quantity for custom molds?

Orders can be placed starting from 500 units.

Will I be charged a mold fee again if I reorder?

No, the mold fee is only charged the first time the mold is created. For reorders, you will only be charged for the product itself.

Can I sell the product commercially?

Yes, if you purchase the rights to the mold, you may set your own retail price and sell the product freely. However, please refrain from using GRANESS ID Card Holder molds for manufacturing in other companies or overseas factories.

Frequently Asked Questions About Logo Customization

About Product Embossing

Can I choose the engraving position freely?

Engraving can be placed in the center, lower right, or lower left of the back pocket. You are free to select your preferred position, but we generally recommend the center. Based on your request, our designer will provide a design proposal with a visual layout.

What is the maximum engraving size?

The standard maximum size is 38mm (height) × 60mm (width). If our in-house designer is creating the design, we will propose an appropriate size depending on the complexity of the logo and the amount of text you wish to include. If you require a larger engraving than this, please feel free to consult with us.

Can engraving be applied to all types of leather?

Yes, engraving is possible on all types of leather we offer.
We support all three engraving methods: blind embossing, gold foil stamping, and silver foil stamping.
However, due to the characteristics of the leather used in the Cojyo and Toscana series, blind embossing is recommended for these styles.

Personal Name Engraving

What is the maximum number of characters that can be engraved?

It depends on the size of the product, but for alphabet characters, we generally allow up to 20 characters. There is no character limit for Japanese text.

For alphabet engraving, each character is manually arranged using individual metal types before engraving. If you wish to engrave more than 20 characters, a custom engraving plate will be required, and the cost will be the same as for Japanese engraving.

For Japanese engraving, including kanji, hiragana, and katakana, we create a custom engraving plate from the beginning, as the character options are virtually limitless.

Can I choose the color of the engraving?

Yes, you can choose from three engraving styles: blind embossing, gold foil, or silver foil. However, for the Antique series (premium oil kip leather), only blind embossing is available due to the leather’s high oil content, which makes foil stamping prone to peeling. For all other leather types, you may freely choose from the three options.

How can I identify products with individual name engraving?

We attach a label with each individual’s name to the gift box. As a general rule, the name on the label will match the engraving on the product. For example, if the name is engraved in Roman letters on the product, the label will also be in Roman letters. If the name is engraved in Japanese, the label will be in Japanese as well.

Frequently Asked Questions About Design Proofing

About Design Proofing

Do you need a design revision?

Yes, we consider it essential to ensure alignment with our clients. By reviewing a near life-size design preview in advance, you can feel confident and reassured while waiting for the delivery of your commemorative items.

Can I modify the design?

Yes, we offer one round of design revisions free of charge. If the initial design preview differs from your expectations, you can request a revision at that stage. From the second revision onward, additional charges will apply. Fees vary depending on the extent of the changes, typically ranging from ¥3,000 to ¥15,000 (excluding tax) per revision.

About Stitch Color Customization

What thread colors can I choose from?

If you wish to change the stitch color, you can choose from our standard selection of 36 colors.

Urban White

102_Urban White

記念品 ステッチ アーバンホワイト

Silver

033_Silver

記念品 ステッチ シルバー

Charcoal Gray

175_Charcoal Gray

記念品 ステッチ チャコールグレー

Black

000_Black

記念品 ステッチ ブラック

Coffee Black

061_Coffee Black

記念品 ステッチ コーヒーブラック

Brown

172_Brown

記念品 ステッチ ブラウン

Mocha

156_Mocha

記念品 ステッチ モカ

Greige

151_Greige

記念品 ステッチ グレージュ

Camel

171_Camel

記念品 ステッチ キャメル

Light Gold

143_Light Gold

記念品 ステッチ うす金

Yellow

006_Yellow

記念品 ステッチ イエロー

Marigold

104_Marigold

記念品 ステッチ マリーゴールド

Orange

105_Orange

記念品 ステッチ オレンジ

Apple

140_Apple

記念品 ステッチ アップル

Red

015_Red

記念品 ステッチ レッド

Wine

147_Wine

記念品 ステッチ ワイン

Cassis

048_Cassis

記念品 ステッチ カシス

Coral Pink

013_Coral Pink

記念品 ステッチ コーラルピンク

Pale Pink

046_Pale Pink

記念品 ステッチ ペールピンク

Old Rose

153_Old Rose

記念品 ステッチ オールドローズ

Mocha Rose

154_Mocha Rose

モカローズ

Lavender

049_Lavender

記念品 ステッチ ラベンダー

Purple

180_Purple

記念品 ステッチ 紫

Midnight Blue

181_Midnight Blue

記念品 ステッチ ミッドナイトブルー

Elegance Blue

179_Elegance Blue

記念品 ステッチ エレガンスブルー

Blue

017_Blue

記念品 ステッチ ブルー

Turquoise Blue

055_Turquoise Blue

記念品 ステッチ ターコイズブルー

Sea Blue

053_Sea Blue

記念品 ステッチ シーブルー

Sky Blue

025_Sky Blue

記念品 ステッチ スカイブルー

Ash Blue

037_Ash Blue

Lake Blue

045_Lake Blue

記念品 ステッチ レイクブルー

Melon

026_Melon

記念品 ステッチ メロン

Green

028_Green

記念品 ステッチ グリーン

Deep Green

031_Deep Green

記念品 ステッチ ディープグリーン

Moss Green

121_Moss Green

記念品 ステッチ モスグリーン

Fresh Green

052_Fresh Green

記念品 ステッチ 若葉色
Can I choose the thickness of the thread?

The thread thickness is determined by our team. We use No. 30 thread, which is the most suitable gauge for leather accessories.

Can you suggest a stitch color that matches the leather I chose?

Yes, absolutely. If you’re unsure which stitch color to choose from multiple options, feel free to consult with us. We can create a design preview that closely reflects the final product to help guide your decision.

Frequently Asked Questions About Packaging

Logo Foil-Stamped Gift Boxes

What is the size of the gift box?

160mm (H) × 125mm (W) × 30mm (D). For products without a strap: 115mm (H) × 138mm (W) × 20mm (D).

Can I order gift boxes in colors other than the five standard options?

Yes, this is possible for orders of 500 units or more.

Is the logo position on the box fixed?

By default, the logo is placed at the center (vertically and horizontally). However, if you have specific logo placement guidelines, the logo can also be positioned in the lower right or lower left as needed.

How should I store the gift boxes?

Foil stamping on the boxes is sensitive to humidity. Please open the cardboard box lid and store them in a well-ventilated area. Avoid placing them near humidifiers or water heaters.

About Packaging Materials

Can I choose the type of packaging materials?

In principle, our packaging team selects materials that best suit the product. However, if you have special preferences, we’re happy to accommodate your requests.

Can you apply decorative wrapping or a ceremonial gift wrap (noshi)?

Yes, both options are available upon request.

About Custom Insert Cards

What if I can’t design the card myself?

No problem at all. Our in-house designer will create the design for you. You only need to decide on the desired color and the message you’d like to include.

Can I submit fully prepared print-ready data?

Yes, it is possible. If you are a distributor or have an in-house design team, you may submit Adobe Illustrator (AI) data. Please observe the following requirements when submitting print-ready data:

  • Convert all text and paths to outlines
  • Include a 1mm bleed beyond the specified size
  • Rasterize gradients at 450 dpi
What is the size of the custom insert card?

86mm × 54mm

Is it possible to remove the “GRANESS” branding?

Yes, it is. For example, if a client has their own brand or places importance on brand consistency, we can accommodate requests to remove the GRANESS logo upon request.

Can the back of the card be changed to something other than product information?

Yes, if you are submitting fully prepared data. In the past, clients have included custom messages, company principles, photos, or caricatures. It is also possible to leave the back side blank.

Can I specify the type of paper used?

Paper type is generally selected by our team. Standard options are as follows. Depending on the production and inspection schedule, multiple paper types may be used, but all are of high quality:

  • For longer delivery schedules: Snow White / PP-coated / 200kg
  • For short deadlines: OK Matte Post / No PP coating / 153kg

Other Frequently Asked Questions

About Quotations and Budget

All relevant details are included in the quotation documents, so please review them carefully.

How can I request a quotation?

Pricing varies depending on the series and quantity. If there is a product you’re interested in, please contact us via the inquiry form.

How much does it cost to engrave a logo or company name?

A one-time plate creation fee of ¥15,000 (excluding tax) is required for logo or company name engraving. The engraving itself is provided free of charge per item.

For example:
If you order 100 units as commemorative gifts, the unit price increases by ¥150 (¥15,000 ÷ 100)
If you order 200 units, the unit price increases by ¥75 (¥15,000 ÷ 200)

Is there a price difference between blind engraving and foil stamping (gold/silver)?

No, the cost remains the same for all engraving methods.

I would like to include only the logo on the product itself, and have the company name in kanji on the gift box. How much would this add to the quotation?

Since a separate engraving plate is required for the gift box, an additional fee of ¥9,000 (excluding tax) will apply.
For example:

For 100 units, the unit price will increase by ¥90 (¥9,000 ÷ 100 units = ¥90).
For 200 units, the unit price will increase by ¥45 (¥9,000 ÷ 200 units = ¥45).

About Samples

Can I view or borrow samples?

Yes, we offer free sample loans. We can send samples and leather swatches to those in charge of commemorative gifts or novelties. These samples can be used for internal review or for proposals to your clients.

Is it possible to create a sample before full production?

Yes, we can produce a sample before proceeding with full production. When engraving a logo or company name, a one-time logo plate setup fee of ¥15,000 (excluding tax) is required. However, the engraving itself is offered free of charge.

For example, if you place an order for 100 pieces as commemorative gifts, the unit price increases by ¥150 (¥15,000 ÷ 100 pieces = ¥150). For 200 pieces, the unit price increases by ¥75 (¥15,000 ÷ 200 pieces = ¥75).