Basic Policy on Terms of Use
These Terms of Service (hereinafter referred to as “these Terms”) set forth the conditions for using this website and related websites operated or managed by Graness Inc., including the GRANESS ID Case official site (hereinafter collectively referred to as “this Site”). These Terms apply to all customers using this Site.
1. Agreement to the Terms
By using this Site, you are deemed to have validly and irrevocably agreed to these Terms. If you do not agree to these Terms, you may not use this Site.
2. User Registration
Those wishing to use this Site must apply for registration in the manner specified by the Site, after agreeing to these Terms. Registration is completed once approved by the Site.
3. Denial of Registration
This Site may refuse registration if it determines that any of the following apply, and is under no obligation to disclose the reason:
- False information was submitted
- The applicant has previously violated these Terms
- Any other reason deemed inappropriate by the Site
4. Use by Minors
If you are a minor, you must obtain the consent of your legal guardian before using this Site. If a minor uses this Site without such consent and later reaches the age of majority, they are deemed to have ratified their use while a minor.
5. Management of Login Information
You are responsible for managing your login credentials. You may not transfer, lend, or share your login information with any third party. The Site bears no liability for damages resulting from third-party use of login information unless caused by the Site’s willful misconduct or gross negligence.
6. Orders
When you place an order, it constitutes an offer to purchase. A contract is formed once you receive a confirmation, such as a shipping notification, from the Site.
7. Order Cancellations
Cancellations due to customer convenience are not accepted.
8. Termination Due to Violation of Terms
This Site reserves the right to cancel the purchase agreement with a customer without prior notice if any of the following apply. In such cases, the Site will not be liable for any damages:
- The customer has violated or is likely to violate these Terms
- The customer has previously violated these Terms or is related to someone who has
- The Site determines that trust with the customer has been significantly impaired
9. Refusal to Receive Products, etc.
If the customer refuses to receive the product, if the delivery address is unknown, or if delivery to the specified address cannot be completed due to reasons attributable to the customer, the Site shall consider the following as damages: round-trip shipping fees, cash-on-delivery handling fees, return processing fees, product storage fees, redelivery fees, certified mail fees, customs duties, communication costs with the customer, packaging material costs, and labor costs related to shipping and return processing. The Site reserves the right to charge the customer for these costs.
If the product remains unreceived for the period specified below from the date of the initial delivery attempt, the purchase agreement between the Site and the customer shall be deemed canceled due to customer circumstances. In such cases, the Site shall be released from the obligation to deliver the product, and the customer shall immediately pay the Site, as a penalty, both the damages listed above and an amount equivalent to the price of the product.
Product storage period: 5 days
10. Returns and Exchanges
Returns and exchanges are not accepted. However, if the product is clearly defective, please contact us via email within seven days of receiving the item. The email must include a detailed description and photo of the defect. Returns or exchanges will only be accepted if this email is received. No claims will be accepted after this period, regardless of the reason.
11. Other Rules Regarding Sales
In addition to the sections titled “Orders,” “Order Cancellations,” “Termination Due to Violation of These Terms,” “Refusal to Receive Products,” and “Returns and Exchanges,” matters such as payment methods for products sold on this Site, the timing of ownership transfer, delivery methods, cancellation procedures for purchase requests, and return procedures shall be governed by the indications based on the Act on Specified Commercial Transactions and other methods separately specified by this Site.
12. Late Payment Penalties
Customers who delay payment of financial obligations to the Site will incur late payment interest at a rate of 14.6% per annum.
13. Prohibited Acts
When using this Site, customers must not engage in any of the following acts:
- Violating laws, court judgments, decisions, or orders, or legally binding administrative measures, or promoting such violations
- Engaging in criminal activity
- Infringing upon the intellectual property rights of this Site or third parties
- Violating the portrait rights, privacy, reputation, or other rights or interests of this Site or third parties
- Placing excessive load on the server or network of this Site or interfering with its operation
- Interfering with or threatening to interfere with the operation of this Site’s services
- Attempting or engaging in unauthorized access
- Reverse engineering, disassembling, or decompiling the source code of this Site
- Unauthorized access to systems connected to this Site or tampering with or deleting information stored on this Site’s systems
- Copying, transmitting, transferring, lending, or modifying the Site’s website or software
- Leasing, transferring, or selling accounts or content obtained through this Site to third parties for a fee
- Commercial use of information obtained from this Site
- Gaining profit through methods not intended by this Site
- Advertising, soliciting, or conducting sales activities without the Site’s permission
- Collecting or storing personal information about other users
- Using the Site for illegal, improper, or unjust purposes
- Causing disadvantage, damage, or discomfort to other users or third parties
- Impersonating another user
- Using another user’s account
- Using the Site to meet strangers of the opposite sex
- Providing benefits directly or indirectly to anti-social forces
- Engaging in behavior that violates public order and morals
- Using the Site in situations where its use is inappropriate, such as while walking or driving
- Any other actions deemed inappropriate by the Site
14. Elimination of Anti-Social Forces
Customers represent and warrant that neither they nor any of their officers (in the case of corporations or organizations) currently fall under any of the following and will not in the future:
- That they themselves (including, in the case of a corporation or other organization, its officers) are a member of an organized crime group, a former member of such a group who has not been dissociated for five years, a quasi-member, an affiliated company of an organized crime group, a corporate racketeer, a political racketeer, an intellectual crime group, or any other person equivalent thereto (hereinafter collectively referred to as “Anti-Social Forces”).
- Have a relationship in which it is recognized that Anti-Social Forces control their management
- Have a relationship in which it is recognized that Anti-Social Forces are substantially involved in their management
- Have a relationship in which they are recognized to be utilizing Anti-Social Forces for the purpose of obtaining illicit profits for themselves or a third party, or for the purpose of causing damage to a third party
- Have a relationship in which they are recognized to be involved in providing funds or other benefits to Anti-Social Forces
- In the case where the customer is a corporation or other organization, have officers or individuals substantially involved in its management who are recognized to have socially reprehensible relationships with Anti-Social Forces
The customer guarantees that they will not, either by themselves or through the use of a third party, engage in any of the following acts:
- Acts of violent demands
- Acts of unjust demands exceeding legal responsibilities
- Acts involving threatening language or behavior, or the use of violence, in connection with transactions
- Acts of spreading rumors, using deception, or using force to damage the credibility of the Site or to interfere with its operations
- Any other acts equivalent to those listed above
15. Usage Restrictions
The Site reserves the right to restrict all or part of the customer’s use of the Site, or to revoke the customer’s registration, without prior notice, if the customer falls under any of the following circumstances. The Site shall not be liable for any damages incurred by the customer as a result of actions taken under this article.
- If the customer violates any provision of these Terms
- If it is discovered that false information was registered
- If the customer fails to fulfill monetary obligations
- If the customer does not respond to communications from the Site for a reasonable period of time
- If the customer has not used the Site for a significant period since their last use
- If the Site determines that the customer is an Anti-Social Force or has any interaction or involvement with such groups
- Any other case in which the Site deems the customer’s use of the Site to be inappropriate
16. Suspension of Service
The Site reserves the right to suspend or interrupt the provision of all or part of its services without prior notice to the customer if it determines that any of the following circumstances apply. The Site shall not be held liable for any disadvantage or damage incurred by the customer or any third party as a result of such suspension or interruption:
- When performing maintenance, inspection, or updates of the computer systems related to the Site
- When it becomes difficult to provide the Site due to force majeure events such as earthquakes, lightning, fire, power outages, natural disasters, or the spread of viruses
- When computer systems or communication lines are interrupted due to an accident
- Any other situation in which the Site determines that continued service provision is difficult
17. Withdrawal
Customers may cancel their user registration and withdraw from the Site by following the procedures prescribed by the Site.
18. Disclaimer of Warranties
The Site does not guarantee that the content provided on its website is free from system bugs or infringement of third-party rights. Furthermore, the Site makes no warranties regarding the safety, reliability, accuracy, completeness, effectiveness, or fitness for a particular purpose of its content.
19. Limitation of Liability
The Site shall not be liable for any damages incurred by the customer in connection with the use of the Site. However, this disclaimer shall not apply if the contract between the customer and the Site (including these Terms) constitutes a consumer contract as defined under the Consumer Contract Act of Japan.
Even in cases where the contract qualifies as a consumer contract, the Site shall not be liable for any damages arising from special circumstances (including cases where such damages were foreseeable by the Site or the customer) caused by the Site’s negligence, except in cases of gross negligence. The Site also assumes no responsibility for any disputes that may arise between the customer and other customers or third parties.
Furthermore, the Site’s liability for damages incurred by the customer in connection with the use of the Site shall be limited to the total amount paid by the customer to the Site in relation to the occurrence of such damages.
20. Changes to Service Content
The Site reserves the right to modify the content of the Site or to suspend or terminate its services at any time without prior notice to the customer. The Site shall not be liable for any damages incurred by the customer as a result of such changes, suspension, or termination.
21. Changes to the Terms of Service
The Site reserves the right to modify these Terms at any time without prior notice to the customer. The revised Terms shall take effect from the time they are posted on the Site’s website. Customers who continue to use the Site after the Terms have been revised shall be deemed to have agreed to the revised Terms.
22. Handling of Personal Information
Any personal information obtained through the use of the Site shall be handled appropriately in accordance with the Site’s Privacy Policy.
23. Notifications and Communications
Any notifications or communications between the customer and the Site shall be conducted using the methods specified by the Site. Unless the customer has submitted a change request in accordance with the method separately specified by the Site, the Site shall consider the currently registered contact information to be valid and shall send notifications or communications to that contact. Such communications shall be deemed to have reached the customer at the time they are sent.
24. Assignment of Rights and Obligations
The customer may not transfer or offer as collateral their contractual status under the Terms of Use, or any rights or obligations arising under these Terms, to any third party without the prior written consent of the Site.
25. Business Transfer
In the event that the business related to this Site is transferred to another company (including but not limited to business transfers, corporate splits, or any other form of business succession), the Site may transfer its contractual position under the Terms of Use, as well as the rights and obligations under these Terms and the customer’s information, to the transferee of such business. The customer shall be deemed to have given prior consent to such a transfer.
26. Scope of Application
These Terms shall apply to all relationships between the customer and the Site in connection with the use of the Site.
In addition to these Terms, the Site may establish separate rules for usage. Regardless of their title, such rules shall constitute a part of these Terms. In the event of any inconsistency between these Terms and such rules, the rules shall take precedence.
27. Severability
If any provision of these Terms, or any part thereof, is determined to be invalid or unenforceable, such determination shall not affect the remaining provisions, which shall remain in full force and effect.
28. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Japan.
29. Jurisdiction
In the event that a dispute arises in connection with the use of this Site, the following district court shall have exclusive jurisdiction as the court of first instance by mutual agreement:
Tokyo District Court
Enacted on October 27, 2023